The terms that apply to cancellations, billing disputes, and refund eligibility for Peak99 services.
Refund requests are reviewed against the service type purchased, account history, provisioning status, and any third-party costs already incurred by Peak99.
For first-time shared hosting purchases, customers may request a refund within the applicable money-back window shown at the time of purchase, provided the account has not been suspended for abuse or policy violations.
Domain registrations, renewals, transfers, setup fees, software licenses, SSL certificates, dedicated infrastructure, custom work, and third-party marketplace services are generally non-refundable once provisioned or submitted.
Services should be cancelled before the renewal due date to avoid new billing. Cancelling a service stops future renewals but does not automatically void already-generated invoices.
Accounts terminated or suspended for spam, phishing, malware, fraud, resource abuse, illegal content, or terms violations are not eligible for refunds.
Approved refunds are typically returned through the original payment method or as account credit, depending on gateway support, billing constraints, and transaction age.
If a chargeback or payment dispute is initiated without first contacting support, services may be suspended while the dispute is investigated.
Open a billing ticket through Peak99 Support with your service details, invoice number, and reason for cancellation.